After promptly resolving a matter on behalf of a loading dock manufacturer, the claim professional commented: “Hi Cathy – Thanks for the update and closing docs. It’s been a pleasure working with you on this matter. I appreciated the frequent and thoughtful updates throughout the case. Your efforts led to a really great outcome. I look forward to working with you again in the future.”
Upon the conclusion of a lengthy and complex construction litigation, our general contractor client – a sole proprietor who had never been sued in 40+ years – shared the following email message with our partner, Jerry Connor: “Jerry, Thank you for your professionalism but also kindness to us throughout this process. Thank you for working so hard on our behalf, and helping us navigate our first lawsuit to a smooth ending. We are very grateful. May God bless you richly.”
After preparing and filing a Motion for Summary Judgment with a detailed summary of the facts and a 38 page Memorandum of Law on behalf of our law firm client, the claim professional commented:
“My many thanks to all of you for your hard and brilliant work … Again, job well done.”
Upon learning their joinder in a wrongful death case had been dismissed with prejudice by the U.S. District Court for the Western District of Pennsylvania (per Chief Judge Mark Hornak), our energy services company client Director of Litigation commented to Pittsburgh Partner, Ron Reitz:
“Ron, this is great news! I’ve passed the news along to our executives, and I’m sure they will be very pleased.”
The Energy Claims Manager for the insurer involved commented: “Ron, Great news, job well done.”
“Charlie, THANK YOU! Thank you for everything you have done for me and my family this past year! … It was a pleasure to meet you and we were very fortunate to have such a skilled, dedicated and caring attorney to handle these cases. I feel I speak for all involved when I say you made a very difficult time in our lives much easier to handle. I personally felt like you had control from the very beginning … I can go on and on but I guess thank you and God Bless you for all you have done and I am sure will continue to do in your career!!”
After successfully exposing during her deposition the weaknesses associated with the plaintiff’s case, resulting in the plaintiff voluntary dismissing her case, Stephen Plonski’s client submitted the following note with copies to the insurance claim professional: “I am writing to express my sincere appreciation for everyone’s help in handling my case with (the plaintiff). I appreciate (my insurer’s) never ending support throughout this three-year ordeal. I cannot say enough of Atty Plonski and the excellent and impressive job he did in handling my case. He was very professional, well prepared, reassuring and his performance in the deposition was awesome. His advice was spot on and he managed to keep me calm and prepared for the entire process. I would also highly recommend Margolis Edelstein, in particular Atty Plonski for anyone needing legal representation, an extremely talented and competent attorney. Again I can’t thank everyone enough for all of your help and support. Many Thanks”
The insurance claims professional commented: “Stephen – Thank you for providing superior representation to our Insured. People do not write thank you notes anymore which makes them even more-special when you receive one. You obviously impressed (the insured)!”
After our Partner, Glenn Ricketti, helped out an Indiana Claims Representative working to resolve a Wisconsin fall down case which was the subject of a AAA Arbitration Hearing in Pennsylvania, he received the following accolades from the Claims Representative and the Regional Manager.
“Glenn came to my rescue and was a huge help!” and “Glenn is one the best trial attorneys I ever worked with.”
After attending a Court Conciliation which ultimately resulted in the resolution of a particularly challenging death case, the Claim Professional commented on Mike Lang’s handling as follows:
“ I am especially appreciative of your stalwart and unwavering stance during these rather hard-bitten negotiations. I asked you to “sell” (the insurer’s) number to the parties, and you did. Nice work … Michael, you did a fine job on this case. I have been pleased with your level of professionalism, legal knowledge and skills, responsiveness, and customer care for both (your client) and (the insurance carrier). Overall, outstanding work all around. Thanks for hanging in there and facing up under pressure yesterday…. I forgot to mention that about 30 minutes after (you) called me to report that we reached a settlement, I received a phone call from (the insured). He expressed profuse gratitude and thanks both to Mr. Lang and to (the insurer). Then his wife got on the phone to express the same. It was pretty heart-warming to hear from our insured how much he appreciated our efforts.”
Upon learning our PA/DE based partner, Jim Huggett, successfully removed at no cost our law firm client from a legal malpractice case involving a bankruptcy matter, the client commented to the legal malpractice insurer claim counsel as follows:
“Thank you. I’d like to add how pleased I am with how things turned out and how Jim handled it all. Jim was always available and that was very much appreciated. His command of the law in this case was impressive as well. Again, thank you.”
Our Partner, Glenn A. Ricketti, Esq. recently wrapped up a trial involving a hotly disputed, intersectional collision, motor vehicle case between the client’s work van and the plaintiffs car where plaintiff alleged five herniated discs and proposed future back surgery. Halfway through the trial the Plaintiff’s settlement demand remained over $225,000. Following Glenn’s cross examination of the Plaintiff, in which Glenn caught the Plaintiff lying about his past medical condition, the case settled for a mere $7,500.
After the resolution of the case the client’s President provided the following note to the insurer:
“My company was represented by Mr. Glenn Ricketti in a recent jury trial. I wanted to reach out to you and express what a pleasure it was to have him handle my case. He was extremely organized for the trial and prepared myself and our witness so that we both felt confident entering the courtroom. The case/trial was estimated to last three days but turned out to only last three hours with a settlement.
As much as I would rather never see an attorney again, if the need should arise, I would feel relieved to have Glenn representing [our company] again. I would like to thank Margolis Edelstein for this case’s WIN!!!”