Our partner, Jim Kahn, received the following note from a claim professional regarding Carol Ann Murphy’s handling of a Realtor’s E&O issue The loss involved three fatalities with one survivor, multiple parties, and an ultimate resolution where we paid 3.5% towards the settlement.
“Jim: Just wanted to drop you a quick note and let you know how impressed I was with Carol, or Carol Ann, or Murph, whichever name she goes by on any particular day….we had mediation yesterday on that fire case. She was great to work with, enjoyable to spend the day with and like you, was well prepared, articulate and a calm and steady hand during a very long day. You are both great emissaries for your firm.”
Our Pittsburgh based colleague, Emily Mahler, successfully resolved an alleged race discrimination and hostile work environment matter for less than 5% of the plaintiff’s demand. The claim professional informed partner Chris Tinari, as follows:
“Hi Chris, I am very happy with the result on this case, and Emily did a nice job preparing and evaluating the case for the mediation.”
A comment from a commercial client regarding the handling of a mechanic’s lien by Jim Huggett and Bruce Barrett.
“Good morning Jim, hope you had a nice weekend. Thank you once again for the attention you gave to the New Jersey issue involving (the debtor), in Kearny , NJ. The urgency and aggressiveness displayed, by you and the team, were very impressive. I am very glad we have your representation.”
Our Philadelphia based partner, Glenn Ricketti, completed a presentation at the Annual Managers meeting of an insurance carrier we have worked with for many years. The Vice President of Claims noted: “On behalf of the entire Claim Management Team, please accept our thanks for sharing your presentation on Emerging Trends in Claims. It was very clear you spent a considerable amount of time developing the presentation. The future brings many challenges and changes for the industry. Knowing as much as we can early on will help us prepare better. Your comments certainly gave us much to consider. We appreciate you taking time out of your busy schedule to come our way and share your insight.”
“Thanks Paul!!! Yes (our company) is moving forward in strengthening it’s financial picture and we continue to retain policyholders, in part, because of people like you who deliver the promised service and high quality of work. I am most pleased that (our company) has been able to maintain it’s founding principles of educating our insureds about identifying & recognizing risk and how to deal with it, early intervention and providing products that benefit the policyholders. The icing on the cake for me is the relationships we build with insureds and good attorneys like you; many have become friends. Not sure how many carriers can match the relationship piece … thanks for the note and thanks for all you do to help us become stronger.”
An AVP & Senior Counsel for a personal & commercial lines carrier we act for had this to say about our partner, Bob Kaplan, and his recent jury trial result:
“First, congratulations on the no cause. Given the volume of them that you achieve, I suppose that I should narrow that down—you are amazing, and we could not be more appreciative of your professional and impressive efforts on behalf of our policyholders.”
After defending a landlord in a slip and fall resulting from ice and snow buildup, the defendant client provided a letter to the insurer, as follows: “… thank you … for defending me … Mike Lang, the attorney (the insurance carrier retained) to defend me was simply great to work with. Mike’s assistance, patience, and guidance made us well prepared for trial. His professionalism in the court room was astounding and articulate. More importantly, the jury found in our favor, NO negligence by a 11 to 1 margin.” (Emphasis original).
“Chris, I want to thank you from the bottom of my heart for your representation over the past eight years dealing with this horrific situation. You are an amazing lawyer. You had the other side right where you wanted them. You not only impressed me with your negotiating skills but you no doubt impressed the judge and the opposing lawyer. You truly have a gift. I will continue to pray for wisdom for you as you deal with other cases.”
After a transfer from prior counsel of a case involving a slip and fall on ice outside our Church gymnasium resulting in plaintiff sustaining a fractured vertebrae, as well as requiring three cervical disketomies and fusions at C4-5, C5-6 and C6-7, RSD, chronic pain syndrome, and a claim for total permanent disability from her job as a nurse, our partner, Glenn Ricketti, managed to resolve the case promptly. The claim professional’s response:
“Hi Glenn! Once again, you helped achieve results on a case that went to mediation that shocked everyone. As you know, this was the highest exposure case this office has ever had. You received this case with a 1.5 million dollar demand and were able to get the plaintiff attorney to reduce his demand for mediation to $900,000. Your preparation for the mediation was incredible and you clearly knew your case better than it appeared the plaintiff attorney did. His opening remarks were 5 minutes and yours was over a half hour. Your relationship and reputation with the mediator was also very helpful in us securing an incredible $165,000 settlement. The arguments you made throughout showed your knowledge of the case and the confidence you have to handle complex cases. It is great to be able to have the utmost confidence in your attorney, as I do, when you have an extremely high exposure case. Thanks again for doing your job so well for us and being an enjoyable person to be with at the same time!….thanks..”