“From time to time the subject of attorneys has come up. I’ve said many times over the years that the best professional customer service I’ve ever encountered was from you and your firm. I especially mention it if I hear disparaging attorney remarks. Thanks for your amazing service…”

After successfully wrapping up a contested loss involving a premises liability matter, the client/insured directed the following note to the insurer’s Senior Litigation Counsel: “For some reason in today’s world, what we in the service industry hear most often are complaints. I just wanted to compliment your company, our Agent … and Attorney Jeffrey Havran for the friendly but professional handling of our issue. Attorney Havran kept us apprised by phone and email every step in the process plus negotiated a minimum settlement. I highly recommend him to you for any and all future legal needs.”

Upon learning a Westmoreland County Judge issued an Opinion and Order granting all Preliminary Objections presented by Partner Bob Arcovio resulting in the complete dismissal of the case against the Accounting Firm and prohibiting the plaintiff from refiling, Bob’s CPA client commented:

“Hi Bob, That’s wonderful news. I certainly appreciate all of your hard work with this process. Much appreciated! Stay safe and healthy.”

After Chris Tinari successfully resolved a high exposure pay equity and gender discrimination lawsuit at mediation involving a former partner, the Managing Director of our client law firm commented: “Chris, thank you and your team for your excellent work and assistance. (to insurer claim professional Chris worked with): … I am thankful that you have such capable and professional attorneys handling such matters for your insureds. On behalf of the Board of Directors I want to emphasize how much we sincerely appreciate the top-notch representation provided to (our firm).”

After promptly resolving a matter on behalf of a loading dock manufacturer, the claim professional commented: “Hi Cathy – Thanks for the update and closing docs.  It’s been a pleasure working with you on this matter. I appreciated the frequent and thoughtful updates throughout the case. Your efforts led to a really great outcome. I look forward to working with you again in the future.”

Upon the conclusion of a lengthy and complex construction litigation, our general contractor client – a sole proprietor who had never been sued in 40+ years – shared the following email message with our partner, Jerry Connor: “Jerry, Thank you for your professionalism but also kindness to us throughout this process. Thank you for working so hard on our behalf, and helping us navigate our first lawsuit to a smooth ending. We are very grateful. May God bless you richly.”

After preparing and filing a Motion for Summary Judgment with a detailed summary of the facts and a 38 page Memorandum of Law on behalf of our law firm client, the claim professional commented:

“My many thanks to all of you for your hard and brilliant work …  Again, job well done.”

Upon learning their joinder in a wrongful death case had been dismissed with prejudice by the U.S. District Court for the Western District of Pennsylvania (per Chief Judge Mark Hornak), our energy services company client Director of Litigation commented to Pittsburgh Partner, Ron Reitz:

“Ron, this is great news!  I’ve passed the news along to our executives, and I’m sure they will be very pleased.”

The Energy Claims Manager for the insurer involved commented: “Ron, Great news, job well done.”

“Charlie, THANK YOU! Thank you for everything you have done for me and my family this past year! … It was a pleasure to meet you and we were very fortunate to have such a skilled, dedicated and caring attorney to handle these cases. I feel I speak for all involved when I say you made a very difficult time in our lives much easier to handle. I personally felt like you had control from the very beginning … I can go on and on but I guess thank you and God Bless you for all you have done and I am sure will continue to do in your career!!”

After our Partner, Glenn Ricketti, helped out an Indiana Claims Representative working to resolve a Wisconsin fall down case which was the subject of a AAA Arbitration Hearing in Pennsylvania, he received the following accolades from the Claims Representative and the Regional Manager.

“Glenn came to my rescue and was a huge help!” and “Glenn is one the best trial attorneys I ever worked with.”